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Shop rules

  1. General

  2. Definitions

  3. Type and scope of electronic services

  4. Conditions for the provision and conclusion of contracts for the provision of electronic services

  5. Terms of termination of contracts for the provision of electronic services

  6. Complaints procedure

  7. Intellectual property

  8. Personal data

  9. Final provisions

  1. GENERAL PROVISIONS

    1. The website www.sapsan-sklep.pl operates on the terms set out in these Regulations.

    2. The Regulations define the types and scope of services provided electronically by the website www.sapsan-sklep.pl, the rules for the provision of these services, the conditions for concluding and terminating contracts for the provision of electronic services, as well as the procedure complaint procedure.

    3. The Regulations define the types and scope of services provided electronically by the website www.sapsan-sklep.pl, the rules for the provision of these services, the conditions for concluding and terminating contracts for the provision of electronic services, as well as the procedure complaint procedure.

    4. Each Service Recipient, upon taking steps to use the Electronic Services of the www.sapsan-sklep.pl website, is obliged to comply with the provisions of these Regulations.

    5. In matters not covered by these Regulations, the provisions of

      1. Act on the provision of electronic services of July 18, 2002 (Journal of Laws No. 144, item 1204 as amended),

      2. of the Act on consumer rights of 30 May 2014 (Journal of Laws of 2014, item 827),

      3. of the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) and other relevant provisions of Polish law.

  1. DEFINITIONS

    1. CONTACT FORM - a form available on the website www.sapsan-sklep.pl enabling the Customer to contact the Service Provider directly.

    2. TERMS AND CONDITIONS - these terms of the Site.

    3. SERVICE PROVIDER - Krystian Hutyra conducting business activity under the company Sapsan Krystian Hutyra , seat address: Skoczów, ul. G. Morcinka 22/26, address for service: Skoczów, ul. G. Morcinka 22/26, NIP: 5482733412, REGON: 387561773, entered into the Central Register and Information on Economic Activity, e-mail address: sapsan-sklep.pl, tel. +48 690 939 988.

    4. SERVICE RECIPIENT - a natural person, legal person or an organizational unit without legal personality, which the law grants legal capacity using the Electronic Service.

    5. ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Service Recipient via the Website.

    6. NEWSLETTER - an Electronic Service that allows the Service Recipient to subscribe to and receive free information from the Service Provider to the e-mail address provided by the Service Recipient.

  1. TYPE AND SCOPE OF ELECTRONIC SERVICES

    1. The Service Provider enables the use of Electronic Services via the Website, such as:

      1. using the Contact Form,

      2. using the Newsletter,

    2. The provision of Electronic Services to the Customers takes place under the conditions specified in the Regulations

  1. CONDITIONS FOR PROVIDING AND CONCLUDING ELECTRONIC SERVICES CONTRACTS

    1. Provision of Electronic Services specified in chapter III point 1 of the Regulations by the Service Provider is free of charge.

    2. The period for which the contract is concluded:

      1. the contract for the provision of Electronic Services consisting in enabling the sending of a message via the Contact Form is concluded for a definite period of time and is terminated when the message is sent or the Service User ceases to send it.

      2. the contract for the provision of Electronic Services consisting in the use of the Newsletter is concluded for an indefinite period.

    3. Technical requirements necessary to work with the ICT system used by the Service Provider:

      1. computer with Internet access,

      2. e-mail access,

      3. web browser,

      4. enabling cookies and Javascript in the web browser.

    4. The Service Recipient is obliged to use the Website in a manner consistent with the law and morality with respect for personal rights and intellectual property rights of third parties.

    5. The customer is obliged to enter data consistent with the actual state.

    6. The recipient is prohibited from providing illegal content.

    7. The entity providing online payment services is Blue Media S.A. Available payment methods: Payment cards: Visa, Visa Electron, Mastercard, Mastercard Electronic, Maestro, as well as bank transfers handled by Blue Media S.A.

  1. TERMINATION CONDITIONS FOR TERMINATION OF ELECTRONIC SERVICES

    1. Termination of the contract for the provision of Electronic Services:

      1. The contract for the provision of Electronic Services of a continuous and indefinite nature (e.g. using the Newsletter) may be terminated.

      2. The customer may terminate the contract with immediate effect and without giving reasons by sending an appropriate statement via e-mail to the following address: sapsan-sklep.pl

      3. The Service Provider may terminate the contract for the provision of Electronic Services of a continuous and indefinite nature in the event that the Service Recipient violates the Regulations, in particular when providing unlawful content after an unsuccessful prior call to cease violations with setting an appropriate date.In such a case, the contract expires after 7 days from the date of submitting the declaration of will to terminate it (notice period)

      4. The termination leads to termination of the legal relationship with effect for the future.

    2. The Service Provider and the Service Recipient may terminate the contract for the provision of Electronic Services at any time by agreement of the parties.

  1. COMPLAINT PROCEDURE

    1. Complaints related to the provision of Electronic Services by the Service Provider:

      1. Complaints related to the provision of Electronic Services via the Website, the Customer may submit via e-mail to the following address: sapsan-sklep.pl ( form that can be used )

      2. In the above e-mail message, please provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of irregularities and contact details. The information provided will significantly facilitate and speed up the consideration of the complaint by the Service Provider.

      3. The complaint is considered by the Service Provider immediately, no later than within 14 days.

      4. The Service Provider's response regarding the complaint is sent to the Customer's e-mail address provided in the complaint or in another way provided by the Customer.

      5. If there is a need to return funds for a transaction made by the customer with a payment card, the seller will be refunded to the bank account assigned to the ordering party's payment card.
    2. Complaints under the warranty:
      1. The basis and scope of the Seller's liability towards the Customer who is a Consumer, under the warranty covering physical and legal defects, are specified in the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended)
      2. If you wish to make a complaint, please contact the shop.
      3. Notifications about defects regarding the Product and submitting a relevant request may be made via e-mail to the following address: kontakt@sapsan-sklep.pl or in writing to the following address: ul. Morcinka 22/25, 43-430 Skoczów .
      4. In the above messages, please provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of irregularities and contact details. The information provided will significantly facilitate and speed up the consideration of the complaint by the Seller.
      5. When it is necessary for the assessment of physical defects of the Product, it should be delivered:
        - in person to the company's headquarters ( Morcinka 22/26, 43-430 Skoczów ) with proof of purchase or - by shipment to the following address: Morcinka 22/26, 43-430 Skoczów with a description of the reason for the complaint and proof of purchase.
      6. The seller will respond to the customer's request immediately, no later than within 14 days. The response to the complaint is sent on a durable medium, in particular to the e-mail address provided by the Customer or in another way provided by the Customer.
      7. In the case of a complaint of a Customer who is a Consumer - failure to consider the complaint within 14 days is tantamount to its consideration.
        In connection with a justified complaint of a Customer who is a Consumer, the Seller covers the costs of collection, delivery and replacement of the Product with a non-defective one.

  1. INTELLECTUAL PROPERTY

    1. All content posted on the website at wwwsapsan-sklep.pl is protected by copyright and is the property of www.sapsan-sklep.pl. the consequence of using any content of the website www.sapsan-sklep.pl, without the consent of the Service Provider.

    2. Any use by anyone, without the express written consent of the Service Provider, of any of the elements constituting the content and content of the www.sapsan-sklep.pl website constitutes a violation of the Service Provider's copyright and results in civil liability and penalty.

  1. Personal data

    1. The administrator of the personal data provided by the Buyer when using the Store is the Seller.

    2. The Buyer's personal data is processed on the basis of a contract and for its implementation, in accordance with the principles set out in the General Regulation of the European Parliament and of the Council (EU) on data protection (GDPR).

    3. Detailed information on data processing by the Seller is included in privacy policy posted in the Store.

  1. FINAL PROVISIONS

    1. Agreements concluded via the Website are concluded in accordance with Polish law.

    2. In the event of non-compliance of any part of the Regulations with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Regulations.

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